Property Manager – Affordable Housing (1 – 3 years property management experience required)

Position: Property Manager (1 to 3 years property management experience required)
Reports to: Regional Property Manager
Job Location: Property

Job Summary:

The Property Manager is responsible for daily operations of the property, maintenance & upkeep, marketing, rent-up, and compliance & monitoring. The Property Manager works to establish and maintain positive, productive relationships with the community, government agencies (HUDEstablished in 1965, HUD's mission is to increase homeownership, support community development, and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will em... More, LIHTCA tax incentive intended to increase the availability of low-income housing. The program provides an income tax credit to owners of newly constructed or substantially rehabilitated low-income rental h... More), industry professionals, suppliers, vendors, outside contractors servicing the community, maintenance personnel, Regional Property Manager, members of the compliance and accounting departments, and with all residents at the property, ensuring consistent application of Olympia ManagementOlympia Management, Inc. exists to meet the needs of the affordable housing community by providing top-quality living conditions, excellent management, compassionate interaction with tenants, and cons... More, Inc. policies and procedures.

Responsibilities:

1. Compliance with all company policies and procedures as laid out in the Olympia ManagementOlympia Management, Inc. exists to meet the needs of the affordable housing community by providing top-quality living conditions, excellent management, compassionate interaction with tenants, and cons... More, Inc. Policies and Procedures Manual.
2. Cooperate with the Regional Property Manager and Home Office personnel in managing the property.
3. Walk the community grounds every day. Maintain good curb appeal. Coordinate with maintenance for any work to be scheduled.
4. Inspect the property on a regular basis and report all safety hazards, property damage, and needed repairs to maintenance personnel. Follow up on repairs to verify completion and compliance, your Regional Property Manager, government agencies, and company safety policies and risk management procedures.
5. Assist with Regional Manager monthly unit inspections to determine budget needs and resident compliance with regulations set forth by federal, state, and local agencies.
6. Keep office clean, organized and business-like attitude with tenants at all times. Discourage residents loitering in the office.
7. Greet, assist, and qualify prospective residents. Maintain professional communication with residents, applicants, and other representatives.
8. Maintain waiting listA formal record of applicants for housing assistance and/or assisted housing units that identifies the applicant's name, date and time of application, selection preferences claimed, income category, a... More. Place calls to applicants on the waiting listA formal record of applicants for housing assistance and/or assisted housing units that identifies the applicant's name, date and time of application, selection preferences claimed, income category, a... More if vacancies are expected.
9. Assist applicants by giving property tours, answering telephone calls, preparing application paperwork, and communicating leases and community policies.
10. Complete necessary paperwork in a timely manner and scan and mail promptly to avoid penalties.
11. Check Yardi dashboard tickler files for leaseA written agreement between an owner and a family for the leasing of a decent, safe, and sanitary dwelling unit to the family. More expirations and re-certifications.
12. Assist in the collection of all monies due to the Community (rents, damages, late fees, etc.) and the preparation of receipts.
13. Make a daily deposits of all monies (check or money order only – no cash) received.
14. Follow up on collections, delinquent rents and un-honored checks. Complete appropriate paperwork to effect collection and/or evictionThe dispossession of the tenant from the leased unit as a result of the termination of tenancy, including a termination prior to the end of a lease term. More.
15. Control and account for petty cash at all times.
16. Make sure complete move out packages are forwarded to Home Office as soon as possible for disposition of security depositOlympia Management requires a security deposit fee before a tenant is allowed to move in. Please Note: The Security Deposit amount is listed at the bottom of the individual property’s page under the... More on every tenantA legal resident of a rental property. More who has vacated.
17. See that every vacant apartment is ready for occupancy as soon as possible. Turnaround time should never exceed 2-3 days unless there are major renovations. Prior to move-in date walk through with pest control and instruct maintenance personnel to inspect vacant units on a daily basis.
18. Account for keys to all apartments at all times. All apartments should be mastered and with any move out, locks should be changed. Spare locks and keys should be kept on hand. Rotate locks if possible, to decrease complex cost.
19. Exhibit strong demonstration and closing skills when showing prospective residents the community, models, and amenitiesAre desirable or useful features on/in a property or unit. Please Note: All the Amenities that are featured at a property is listed at the bottom of the individual property’s page under the “Ameni... More.
20. With any vacancies, Property Managers should be available for after-hours appointments including scheduling of weekend appointments as needed. Remember they are renting from you.
21. Work with Regional Property Manager with supervision of vacant apartment turnover procedures.
22. A well-managed, well maintained building, placing maximum emphasis on positive response to concerns and needs of residents, health and safety and quality of projectAll of the buildings included in a group at a housing development for compliance purposes, as indicated on each building’s form 8609 line 8b. The default is that each building is a separate project ... More.
23. Resident screening, qualifying, certifying.
24. Review and sign all rental applications, compliance forms, and leaseA written agreement between an owner and a family for the leasing of a decent, safe, and sanitary dwelling unit to the family. More documents for accuracy and compliance with corporate policies; be sure to work with your Division Manager and Compliance Officer.
25. Maintain the community files and records ensuring documentation is kept complete and up-to-date, and ensure all compliance procedures and requirements are satisfied.
26. Prepare and maintain complete resident and general office files; keeping proper documentation at all times.
27. Be familiar with all Regulatory Agreements and related agencies to ensure 100% compliance with all regulations.
28. Be aware of all relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, HUDEstablished in 1965, HUD's mission is to increase homeownership, support community development, and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will em... More, Tax Credit, and landlord-tenant relationships as they apply to the policies and procedures of the company and the community.
29. Prepare marketing plans, leasing strategies, and advertising proposals with assistance of the Regional Property Manager and Rent-up Specialist. Remain informed of trends in the apartment industry and in surrounding community.
30. Responsible for training, supervising, and developing maintenance personnel in accordance with company policies and procedures. Also, determine strengths and weakness of the maintenance personnel and work on goal setting; improving the performance of each person according to his or her capabilities and personal goals.
31. Take maintenance service requests from residents and follow-up on service calls, keeping and filing all copies and related documentation.
32. Report and log all property issues, leasing objections, and potential liabilities in your logbook along with recommendations for solving such issues to your Regional Property Manager.
33. Expedite the tenant’s service requests as soon as possible. If it cannot be completed that day, advise the tenantA legal resident of a rental property. More when the service will be completed.
34. Handle any emergency that may arise on the Community following steadfast policies and procedures.
35. Type business letters and memos using proper grammar and spelling.
36. Ability to manage finances and work within a budget.
37. Assist Regional Property Manager with weekly and monthly reports and analysis.
38. Assist with special projects and administrative tasks as directed by management staff.
39. Assist with monitoring purchases of routine office supplies and materials with Regional Property Manager, ensuring expenses are within allocated budget amounts.
40. Establish and monitor move-in and move-out procedures.
41. Assist management with the completion of required weekly and monthly reporting.
42. Uphold the Steadfast Core Values and Mission Statement.
43. Maintain a positive “can-do” attitude, professionalism and a high level of enthusiasm.
44. Demonstrate ability to multi-task and meet various deadlines.
45. Exceptional scheduling and organizational skills.
46. Computer literate, specifically Adobe PDFs, Gmail, Google Apps for Work, Yardi Voyager Property Management Software.
47. Experience working with ProjectAll of the buildings included in a group at a housing development for compliance purposes, as indicated on each building’s form 8609 line 8b. The default is that each building is a separate project ... More Based (Section 8The housing assistance payments program that implements Section 8 of the United States Housing Act of 1937. More) HUDEstablished in 1965, HUD's mission is to increase homeownership, support community development, and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will em... More, Tax Credit (Section 42), and Bond subsidized housing programs depending on property.
48. Well-developed interpersonal and communication skills and attentive to details.
49. Strong decision-maker with ability to negotiate effectively.
50. Personal appearance compatible with image of community, positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
51. Demonstrate integrity on personal as well as a professional level.
52. Team player with a strong work ethic and ability to interact with a variety of people and personality types.
53. Ability to solve problems involving residents, equipment failure, and emergency situations while remaining calm, rational, and professional.
54. Goal oriented and driven to further professional growth and education in the industry.
55. Must have the ability to stand and/or walk for long periods of time and climb stairs and ladders as necessary.
56. Must be physically and mentally able to perform all of the duties listed under Duties and Responsibilities, all of which are deemed “essential functions of the job.” Employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. The position requires mobility within the office, including movement from floor to floor. Constantly operates a computer and other office productivity machinery such as a scanner and copy machine. Must be able to deal with the stress associated with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis.
57. This job description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position; and will be reviewed by Management periodically as duties and responsibilities change with business necessity. Management reserves the right to modify, add or remove duties as deemed necessary.